Return Policy

  1. What is your return policy? 

Items purchased from our online shop can be returned under the following terms and conditions:

  • The item should be in its original condition, with all tags and labels attached.
  • It must be unused, undamaged, and free from any stains or odors.
  • All accessories and manuals should be included.
  • Attached tamper warranty seal intact for returns.
  • If wrong item is ordered by the customer shipping and return charges will be bared by customer and only item price will be refunded.

We strive to ensure that you receive your desired products in the best possible condition. By adhering to these return policy guidelines, we can efficiently process your return and provide you with a satisfactory resolution.

  1. How long do I have to return an item?
  • You have a return window of 30 days from the date of delivery to return eligible products. It is important to initiate the return process within this timeframe to ensure that your return is accepted and a refund can be provided. After the 30-day period, we regret to inform you that we are unable to accept returns or provide refunds.

We encourage you to carefully review your purchase upon delivery and promptly notify us if you encounter any issues or if you decide to initiate a return. By adhering to the specified return timeframe, we can ensure a smooth and efficient return process for you.

  1. What are the options for returning items purchased from your online store?

We provide two options for returning items purchased from our online store: Store Return and Courier Collection.

  • Store Return: You have the option to return the item(s) by visiting branch. When returning items to the branch, please make sure you bring the complete packaging of the item(s).
  • Courier Collection: To initiate a return, you can conveniently book a return request through our application or website. We offer free courier collection for returns within the UAE and Worldwide T/C applies, regardless of the value of the items being returned. There are no minimum or maximum value restrictions for returning items that meet our return policy. Simply choose this option if it suits your preference and location.

Please select the most convenient option for returning your items based on your preference and location. We strive to make the return process as hassle-free as possible for our valued customers. 

If you have any further questions or need assistance, please don't hesitate to contact our customer service team. They will be happy to guide you through the return process and address any concerns you may have.

  1. Are there any items that are non-returnable?

While we strive to provide a hassle-free return process, there are a few product categories that are not eligible for return. These categories include:

  • Parts which are physically or internally (water damaged) by the buyer will not be eligible for the warranty.
  • Parts with Warranty sticker broken or removed will not be eligible for the warranty.

We apologize for any inconvenience this may cause. We appreciate your understanding as these restrictions are in place to uphold the health, safety, and satisfaction of our customers.

 If you have any further questions regarding the return eligibility of specific items, please feel free to contact our customer service team for assistance.

  1. How can I initiate a return request via courier?

We want to make the return process as convenient as possible for you. Initiating a return request via courier is simple and can be done in a few easy steps. Here's how:

If you have an account:

  • Log in to your account on our website or on your mobile application.
  • Find the specific order that contains the item(s) you wish to return.
  • Select the item(s) you want to return and indicate the reason for the return.
  • Choose your preferred refund method, either wallet or card refund.

If you are a guest user:

  • Contact our customer service team by calling +971505028848 or sending a message via WhatsApp at https://wa.me/+971505028848.
  • Provide our team with the following information: your order number, the item(s) you wish to return, the reason for the return, and your preferred refund method (wallet or card refund).
  • Our customer service representatives will assist you in booking the return collection and guide you through the process.

We understand that each customer may have different preferences and circumstances, which is why we offer these options to initiate return requests. Whether you have an account or are a guest user, our dedicated team is here to ensure a smooth and efficient return process for you.

If you have any further questions or require any assistance, please don't hesitate to reach out to us. Our customer service team is available to help you with any queries or concerns you may have.

  1. Why is there no return button for the order even though they are within the return period?

The only reason the return button would not appear on the orders is when the items in the order are non-returnable items.

  1. What would be the pickup address I can choose for Collection Points/In-store delivered online orders?

As the items cannot be picked up and returned to the collection point/in store pickup location from which the order was collected, you may provide a new pickup address when initiating a return request.

  1. If there is a return requested for an order, can I request a return for my new orders?

You can request a return for any other orders you may have even if a return request already exists for one order.

  1. Can a partial store return and pickup return be done for the same order?

Yes, you can partially return a few items from an order in-store and the rest online.

  1. Can I return multiple items from different orders in one return shipping box?

Yes, you can return multiple items from different orders in one return shipping box. We understand that it can be more convenient for customers to consolidate their returns into a single shipment. However, it's important to ensure that all the items being returned meet the provided terms and conditions for return and within the return window of 30 days. Please make sure that each item is in its original condition, with all tags and labels attached, unused, undamaged, and free from any stains or odors.

If you have any further questions or need assistance with returns, please don't hesitate to contact our customer service team. We are here to help and provide any necessary guidance throughout the return process.

  1. Can I exchange an item instead of getting a refund?

We apologize for any inconvenience, but we currently do not offer direct exchanges for items. If you wish to exchange an item for a different size, color, or variant, we recommend following our return process to return the unwanted item and then placing a new order for the desired item. By doing so, you can ensure that you receive the correct item in a timely manner.

If you have any further questions or need assistance with the return or ordering process, please feel free to contact our customer service team. They will be more than happy to assist you.

  1. What should I do if the item I received is damaged or defective?  

We apologize for any inconvenience caused by receiving a damaged or defective item. We appreciate your understanding, and we will make every effort to resolve the issue for you. If you encounter a damaged or faulty product, please follow these steps:

  • Contact our customer service team:  via email at sales@automanspareparts.com or send us a message on WhatsApp at https://wa.me/+971505028848. Please provide the following information: your order number, details of the defective product, a clear description of the defect, and attach photos of the defective item(s).
  • Evaluation and refund process: Our team will assess the defective product based on the provided information and photos. If the defect is confirmed, we will initiate a full refund for the defective item. Please note that the evaluation process may take up to 5 business days, depending on when we receive the returned item(s).
  • Return of the defective item: In most cases, you will be required to return the defective product. Our customer service team will guide you through the process.
  • Refund timeline: Refunds for defective items will be processed within 7-14 business days to the original payment method used for the purchase. Please note that shipping and handling charges are non-refundable.

We appreciate your patience and cooperation throughout this process. If you have any further questions or concerns, please don't hesitate to contact our customer service team. They will be happy to assist you further.

  1. Do I need to provide a receipt or proof of purchase for online returns? 

No, you do not need to provide a receipt or proof of purchase when returning online items. Simply provide your order ID to the store representative when returning items at the store. It is important to ensure that you return the items within the specified 30-day timeframe from the delivery date to avoid any inconvenience. 

For courier returns, you can create a return request through the WhatsApp or website.

  1. Can I return an item that was purchased from your online shop and was given to me as a gift?  

Yes, you can return an item that was purchased from our online shop and given to you as a gift. To initiate the return process, you will need to provide the order ID of the person who placed the order. Once the return is processed, the refund for the returned item will be credited to the account owner's wallet account. 

If you have any further questions or need assistance with the return, please contact our customer service team who will be glad to assist you.

  1. How long does it take to receive a refund for a returned item? 

Our aim is to make the refund process as smooth as possible for our customers. Here are the estimated timeframes for receiving a refund based on the payment method used:

  • Card payment refunds: If you made the payment using a card, the refund will typically be processed within 7-14 business days. However, please note that the exact timeframe may vary depending on the policies and procedures of your card issuer bank.
  • Cash on Delivery refunds: If you paid for the order using the Cash on Delivery option and it is a store return, the refunded amount will be added to your wallet account immediately (1-3 working days). For returns via courier, the refund will be processed as soon as we receive the returned item(s) and verify their compliance with our return policy. The refunded amount will also be added to your wallet account.

The wallet amount can be used for future purchases, both online and in our shops. It's important to note that the wallet amount is valid for a period of 1 year from the date it is added to your account.

If you have any further questions or need assistance with your refund, please don't hesitate to contact our customer service team. We are here to help and ensure a satisfactory resolution for you.

  1. Can I return an item if I've used it or opened the packaging? 

We apologize, but we are unable to accept returns for used items or items with incomplete packaging. To be eligible for a return, the item should be in its original condition, including the packaging, with all tags still attached. This policy ensures that we can maintain the quality and integrity of our products for all our customers. Additionally, please ensure that the return is made within the specified time frame as mentioned in our return policy.

If you have any further questions or concerns regarding returns, please reach out to our customer service team. We're here to assist you.

  1. What is the policy for returning electronics? 

When returning electronics or tech items, we kindly ask that you include all the original accessories and manuals that were included with the product at the time of purchase. This ensures a smooth return process and helps us maintain the value and functionality of the returned item. Please make sure to return the item in its original condition, with all tags and labels attached, and follow the specified time frame mentioned in our return policy.

If you have any specific questions or concerns regarding the return of electronics, our customer service team will be happy to assist you.

  1. Can I return a sale or discounted item purchased online?

Yes, you can return a sale or discounted item(s), but please note that there are specific conditions for returning discounted items. Discounted items can only be returned within 5 days from the date of delivery. After this time frame, we are unable to accept returns for sale or discounted items. In case of an eligible return, refunds for discounted items will be processed through the wallet only. The refunded amount will be added to your wallet, which can then be used for future purchases on our website.

If you have any further questions or concerns regarding the return of sale or clearance items, please reach out to our customer service team for assistance.

  1. Are there any restrictions on returning items bought during a promotional event or special sale? 

No, there are no restrictions on returning items purchased during a special event or promotional period. You can return these items following our standard return policy. However, please note that if you used a discounted coupon or promotional code when making the purchase, the value of the coupon or code will not be refunded. Only the amount paid after applying the discount will be eligible for a refund. 

If you have any further questions or concerns regarding the return of items purchased during a promotional event or special sale, please contact our customer service team for assistance.

  1. Can I return an item that exceeds the return period? 

Unfortunately, we do not accept returns for items that have exceeded the designated return period. It is important to initiate the return process within the specified timeframe to be eligible for a refund or exchange. Returning the item after the return period has lapsed may result in the request being declined. We encourage our customers to carefully review the return policy and initiate the return process within the specified timeframe to avoid any inconvenience. 

If you have any further questions or concerns, please feel free to contact our customer service team for assistance.

  1. Are there any fees associated with returning an item via courier? 

If the return falls into the circumstances mention above for returns within the UAE, we are pleased to offer free-of-charge courier returns. You can initiate a return request through our website or WhatsApp, and we will arrange for the item to be collected from your designated location at no cost to you. However, for international returns, please refer to our website or contact our customer service team to inquire about the associated return charges. 

We strive to provide transparent and convenient return options for our customers, and our customer service team will be happy to assist you with any questions or concerns regarding the return process.

  1. What is the return policy for international purchases?

For international purchases, easy free return options available based on the conditions, If the return falls into the circumstances mention above for returns. Alternatively, you can also book a return request through our customer service team, who will guide you through the process.

To get detailed information about the return process for international purchases, including the available options and any specific requirements, please visit our website and refer to the dedicated international returns section. There you will find comprehensive instructions and guidelines on how to proceed with your return.

If you have any further questions or need assistance with your international return, our customer service team will be happy to help. You can reach out to them through the contact details provided on our website.

Please note that the return policy for international purchases may differ from domestic returns due to shipping restrictions, customs regulations, and other factors. It is important to review the specific guidelines and requirements for international returns to ensure a smooth and successful process.

  1. What should I do if there is a missing item or an incomplete order?

If you have received an incomplete order or there is a missing item from your package, we apologize for the inconvenience. Here are the steps you can take to address this issue:

  • Contact Customer Service: Reach out to our customer service team either by calling+971 505028848 or sending a message via WhatsApp at https://wa.me/+971505028848. Inform them about the missing item or incomplete order and provide them with your order details, including the order number and any relevant information.
  • Verify Order Status: Our customer service team will assist you in checking the status of your order. They will verify if the order was split into multiple packages for shipping purposes. Sometimes, depending on the size or quantity of the products, we may ship items separately.
  • Investigation and Resolution: If it is confirmed that an item is missing from your order, our team will initiate an investigation to locate the missing item or resolve the issue. They will provide you with updates and guide you through the next steps.
  • Resolution Options: Depending on the situation, we will work towards resolving the issue by either shipping the missing item to you or providing a suitable resolution, such as a refund or replacement.

We apologize for any inconvenience caused and assure you that we will make every effort to rectify the situation promptly. Our customer service team is dedicated to ensuring a satisfactory resolution for you.

  1. What should I do if the courier fails to collect the item(s) for return within 5 days?

If the courier fails to collect the item(s) for return within 5 days, we apologize for the inconvenience. Here are the steps you can take to address this issue:

  • Contact Customer Service: Reach out to our customer service team either by calling+971 505028848 or sending a message via WhatsApp at https://wa.me/+971505028848. Inform them about the situation and provide them with your return request details, including the return ID or order number.
  • Verify Return Request Status:Our customer service team will assist you in checking the status of your return request. They will investigate the delay in the collection of the item(s) by the courier.
  • Follow-Up with Courier: If necessary, our team will contact the courier service on your behalf to ensure the timely collection of the item(s) for return. They will provide you with updates and guide you through the next steps.
  • Alternative Return Options: In case the courier is unable to collect the item(s) within the specified time frame, our customer service team will explore alternative return options for you. This may include arranging a different courier or providing instructions on returning the item(s) to our physical stores.

We apologize for any inconvenience caused by the delay in the return collection process. Rest assured, our customer service team is committed to resolving the issue and ensuring a smooth return experience for you.

  1. If I refuse the whole shipment paid by card, will I get a refund including the shipping charge?

No, if you refuse the entire shipment paid by card, the refund will not include the shipping charge. We will only refund the total amount of the returned items, excluding the shipping fee. Please note that the shipping fee is a separate cost incurred for the delivery of the products and is non-refundable in the case of a refused shipment.

  1. How long does the courier collection process take for returns?

The courier collection process for returns typically takes 5-7 business days from the time the return request has been submitted. However, please keep in mind that collection days may vary for remote areas based on your location. If you have any further questions or need assistance regarding the courier collection process, we recommend reaching out to our customer service team. You can contact them through the provided contact methods such as the customer service hotline at +971 505028848 (MON to SAT: 9:00AM - 10:00PM, SUN: 10:00AM - 6:00PM)
, email at sales@automanspareparts.com, or online chat support. Our dedicated team will be happy to help you with any queries or concerns you may have.

  1. We reserve the right to change our return and refund policy at any time to comply with applicable legal requirements.

About Us

Love Affordable Brands FZE trading as AUTOMAN SPARE PARTS (“We”) run this site www.automanspareparts.com (“the site”) for visitors who wish to find out more about our business and visitors who wish to purchase our products (“you”) using this site.